Blog

Why You Don't Need to Worry About Moving to SIP

Why You Don’t Need to Worry About Moving to SIP

Firstly, let’s clarify what we mean by SIP. SIP (also known as SIP trunking) stands for Session Initiation Protocol and is a signalling protocol used for initiating, maintaining and terminating real-time sessions that include voice, video and messaging applications. Basically, if you use any form of Internet telephony, SIP is the protocol that allows it to connect. When you are…

Are Meetings a Waste of Time?

Are Meetings a Waste of Time?

Meetings are considered an essential part of business. They provide the opportunity for personnel to get together and discuss new ideas, processes and problems or make important decisions or relay important messages - there are many reasons why face-to-face meetings can be useful. However, the reality is, meetings are usually a waste of time. They end up spiralling off-topic with…

Horizon Collaborate

Intorducing Horizon Collaborate

As we always say, good communication is essential to the success of every business. Modern businesses must be able to respond to customers quickly and efficiently at all times across multiple channels in order to provide exceptional customer service and stay ahead of the competition. All of this, and more, can be achieved by adopting a unified communications system that…

Top VoIP Trends to Look Out for in 2020

Top VoIP Trends to Look Out for in 2020

2020 has arrived and so we have decided to kick off this next decade with some top VoIP trends to look out for this year. If you've been thinking of upgrading your phone system, and if you are still using analogue phone lines you probably should be, it’s worth knowing what features are available and what we expect to become…

Emergency Communication Plan

Does Your Business Have an Emergency Communications Plan?

Communication is key in most businesses. Without it, our supply chain, staff, customers and, ultimately, our profits all suffer. Therefore, a strategic and well-tested emergency communications plan is essential for helping our staff respond well in a crisis. Not having an effective emergency communications plan in place makes disasters even more dangerous and expensive. Developing an effective plan now mitigates…

Call Centre Predictions

Call Centre Predictions for 2020

Earlier this month, we took some time to reflect on the year gone by and report on some of the biggest call centre trends we saw in 2019. We recognised an increase in cloud-based call centres, a rise in social media conversations and more innovative ways to involve artificial intelligence as well as more developments in analytics tools. 2020 is…

Merry Christmas from Porthlas

Merry Christmas from Porthlas

Porthlas would like to thank all our clients, suppliers and technology partners. We’ve had another great year, with continued growth and success. Businesses are made up of people, and we are firm believers in connecting with people and their businesses and working with them to deliver a technical solution that ticks all the boxes, rather than just sticking in another…

Call Centre Wait Times

Reducing Call Centre Wait Times

The longer your customers wait, the less important they feel. Sure, “Sorry to keep you waiting” or “Your call is important to us” helps reassure them, but does it really make any difference? Average Wait Time (AWT) has become a key performance indicator for contact centres letting managers and staff know exactly how long customers are waiting for their calls…

Call Centre Trends of 2019

Call Centre Trends of 2019

The end of 2019 is closing in and we are starting to look back at how the communications landscape has changed. 2019 has been the year of strategic thinking with cloud communications and virtual agents providing better analytics, more social media conversations and more innovative ways to involve artificial intelligence. As such, we have seen a number of trends that…