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Using the Cloud to Meet Customer Expectations

Using the Cloud to Meet Customer Expectations

Businesses all over the world and in a variety of industries are using the cloud to meet customer expectations. With its ability to provide quicker updates and the latest applications as well as improved flexibility, scalability and efficiency, the cloud communications industry is growing by around 25 per cent per year. The fastest-moving businesses are spending time, money and energy…

Remote Working in Coffee Shop

How VoIP Can Support Remote Working

Remote working is becoming increasingly popular all over the world. Thanks to the “Cloud Generation” we no longer need to be in the office to work collaboratively or provide a seamless service to customers. With cloud-based technology at our fingertips, we can access video conferencing, collaborative tools and the company’s database from anywhere in the world - all we need…

Why Network Performance is Vital for Profit

Why Network Performance is Vital for Profit

Once upon a time, our networks were just used for browsing the Internet, sending and receiving emails and the odd office application. We didn’t rely on them as heavily as we do today, and downtime was just an inconvenience. However, the modern office relies more on the Internet for its everyday operation and with this, network performance becomes a critical…

Why Your Business Should Switch to VoIP

Why Your Business Should Switch to VoIP

There are plenty of reasons why your business should switch to VoIP. Technology has advanced so much in recent years that the traditional phone lines that we are all used to are not only old fashioned but are also holding us back from achieving great things. In modern business, it’s essential that we stay ahead of the curve and beat…

Are You Ready for the End of Analogue?

Are You Ready for the End of Analogue Phone Lines?

A little while ago, BT Openreach announced that they plan to switch off their existing PSTN and ISDN network by 2025 and will be switching to a single IP network. This means that businesses all over the country have just six years to find an alternative solution for their telephony and internet needs. Many see this as just something else…

Happy Customer

Improve Customer Experience With Call Centre Software

Customer experience, also known as CX, is your customer's whole perception of their experience with your business or brand. It is the result of every interaction a customer has with your business; from visiting your website and talking to customer services to receiving the product or service and after-sales support. Everything you do impacts your customer's perception of you and…

VoIP

How to Choose the Perfect VoIP Provider

Communication plays a critical role in business. Better communication leads to increased productivity across a variety of sectors and it could be what separates you from your rivals. In modern-day business, communication needs to be cost-effective, reliable and flexible to help us take advantage of the ever-expanding workplace. Therefore, if you haven’t already made the switch to a VoIP (Voice…

How Cloud Telephony Can Make Your Business Better

How Cloud Telephony Can Make Your Business Better

Many businesses are yet to embrace the power of cloud telephony. This is likely due to the lack of information that is available, leading to a lack of trust or uncertainty as to whether cloud technology can meet the demands of a busy call centre. However, contrary to what a lot of people think, cloud telephony is not only incredibly…

Porthlas’ Cloud Backup

Where do you backup your data? Is typically a question we ask when first talking to someone about securing their customers and their company's data. Invariably we get some variations of; “We don’t... yet” “We use Office 365/AppleStorage/Google Drive” “Our existing backup provider works fine” The answers to those statements can be long, technical ones, but for the purpose of…

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