Call Centre Solutions

Technology to transform your customer experience

From connecting customers to the right person, on the first try, every time, to managing your workforce and monitoring quality of service, the right technology can transform your customer experience. Having the right software will allow you to gather and visualise data on the efficiency of your contact centre.

Porthlas can offer a range of call centre solutions, from full on-premise solutions to hosted. Some of the ways the right contact centre software can benefit you are:

  • Office Contact Centre – Entry level with fewer features but easy to manage.
  • Business/Enterprise Contact Centre – Cloud ready, multichannel (Voice, Email, SMS etc.) solution. Scales right up to 15,000 agents.
  • Campaign Management – Software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialling team.
  • Outbound Software – Outbound is much more than a simple outbound dialler – it’s a comprehensive, integrated outbound strategy management suite. Outbound supports all modes of outbound dialling and multi-channel interactions (Web chat, Email, SMS etc.) and includes a wide range of scripting and campaign management tools.

Included with our call centre solutions are a range of call recording options.

Take a look at our other services.

Porthlas can offer a range of solutions, from full on-premise solutions to hosted

Call Centre Solutions

What Our Clients Say...

“The garage was missing calls and people weren’t leaving messages or calling back. Porthlas took time to assess the problem carefully and find a solution. They didn’t try to hard sell us. They provided us with a network of phones that were both portable and static ensuring that we never missed a call. They even installed a bell in the MOT Bay as a safety net in case no-one was in the office. Porthlas were fantastic. They were so professional – I would recommend them all day long, they’ve been brilliant for us.”

Laila Mason, Owner, Masons MOT & Servicing