Is it Time to Upgrade Your Communications System

Is it Time to Upgrade Your Communications System?

For most businesses, the number of remote workers increased considerably, almost overnight, when the Coronavirus pandemic hit. In many cases, when it was announced that those that could work from home should do so, “work-from-home” policies were thrown together so employees could continue to work with little disruption to business operations. Even though restrictions are starting to ease, some employees…

MiVoice Business Security Certificate Update

MiVoice Business Security Certificate Update

Why does my Mitel phone say "License Violation"? If you are seeing this message in 2020 and you are on a MiVoice Business system, this likely means that your security certificate has expired, or will expire soon. You may also see this warning in other places, including the MiVoice Business Maintenance Log, Sys Admin Tool/System Administration Tool, Group Administration Tool,…

Beginners Guide to Cloud Communications

A Beginners Guide to Cloud Communication

The way we communicate speaks volumes (excuse the pun) about our businesses. Communication is key to delivering any kind of service. It allows us to get to know our customers and partners and helps us get an understanding of what is expected from us. However, many business communications systems don’t allow us to take advantage of the information that is…

Migrating to UCaaS

Migrating to UCaaS

We strongly believe that UCaaS is the future of all communications strategies. Its flexibility, scalability and feature-rich platforms can benefit businesses of all shapes and sizes and, with new features becoming available regularly, will continue to grow, showing instant benefits to the user. According to market leaders, UCaaS has grown by more than six times since 2016 and it’s not…

Why is UCaaS So Popular?

Why is UCaaS So Popular?

As technology and connectivity advance, Unified Communication systems are becoming increasingly popular. Many organisations are starting to adopt these systems to help them stay ahead of their competition and provide an all-round, better experience for their customers. Unified communications systems have been around for some time now, so why are so many organisations so late to the party? Well, the…

Choosing the Right UCaaS Provider

Choosing the Right UCaaS Provider

With advances in communications technology, more and more businesses are adopting  Unified Communications as a Service (UCaaS) systems to handle their communications needs. As UCaaS becomes more popular, we have seen a significant change amongst vendors. New companies are appearing, existing companies have merged with each other to deliver more comprehensive packages and other vendors are looking for ways to…

Unified Communication as a Service

What is UCaaS?

If you run an organisation or business you have probably already come across the term UCaaS, but perhaps you’re not entirely sure what it means or if it could provide value to your business. UCaaS simply stands for Unified Communications as a Service. Ultimately, UCaaS is just the same as just UC (Unified Communications). They both offer similar features such…

Horizon Collaborate

Intorducing Horizon Collaborate

As we always say, good communication is essential to the success of every business. Modern businesses must be able to respond to customers quickly and efficiently at all times across multiple channels in order to provide exceptional customer service and stay ahead of the competition. All of this, and more, can be achieved by adopting a unified communications system that…

Emergency Communication Plan

Does Your Business Have an Emergency Communications Plan?

Communication is key in most businesses. Without it, our supply chain, staff, customers and, ultimately, our profits all suffer. Therefore, a strategic and well-tested emergency communications plan is essential for helping our staff respond well in a crisis. Not having an effective emergency communications plan in place makes disasters even more dangerous and expensive. Developing an effective plan now mitigates…

Call Centre Predictions

Call Centre Predictions for 2020

Earlier this month, we took some time to reflect on the year gone by and report on some of the biggest call centre trends we saw in 2019. We recognised an increase in cloud-based call centres, a rise in social media conversations and more innovative ways to involve artificial intelligence as well as more developments in analytics tools. 2020 is…